FAQs

Feel free to contact us, we always love to here from you.

I WANT TO OPEN MY OWN GYM AND USE KEYBOXING EQUIPMENT. HOW DO I GET A WHOLESALE ACCOUNT?

Please get in touch with our Keyboxing customer service team who will help put you in touch with the relevant sales agent for your state for a wholesale order.

HOW DO I CONTACT KEYBOXING?

Keyboxing Customer Service is available via phone or email, to get in touch please visit our Contact Us page. Our hours of operation are Monday through Saturday from 9am until 6pm AEDT (excluding public holidays).

I’M HAVING TROUBLE PROCESSING MY ORDER

If you are experiencing difficulty placing an order on our website, please get in touch with Keyboxing Customer Service via [email protected] or by calling (03) 4245 7300 between 9am - 6pm Monday to Saturday.

HOW MUCH IS SHIPPING AND HOW LONG DOES IT TAKE?

All shipping information including shipping times and costs can be found in Shipping Information.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Visa, Mastercard and American Express.

WHAT IS YOUR REFUND POLICY?

Our refund policy can be found in Returns and Exchanges. If you have a further query about a refund, return or exchange, please contact at [email protected]

MY ITEM IS FAULTY, WHAT DO I DO NOW?

Please refer to Returns and Exchanges on how to return with a faulty item.

I HAVEN’T RECEIVED MY ORDER WITHIN THE DELIVERY TIMEFRAME, WHAT SHOULD I DO?

Please contact our customer service team via [email protected] and we will further investigate your delivery.

I JUST PLACED MY ORDER BUT WOULD LIKE TO CANCEL OR CHANGE IT

Contact Keyboxing customer service as soon as possible to let them know that you’d like to change your order. However, if the order has been dispatched, you will have to return or refund your order and costs will apply. For further information, head to Returns and Exchanges.

DO YOU SHIP INTERNATIONALLY?

At the moment, we only ship within Australia and to New Zealand. For Overseas shipment contact us at [email protected]

HOW MUCH WILL IT COST IF I ORDER A HEAVY OR BULKY ITEM?

Refer to the table for heavy/bulky items under Shipping Information or send us and email at [email protected]